Withdrawal, returns & warranty 

Returns 

Not completely what you expected?

You can return your order within 14 days of receipt, as long as the product is unused and returned in as original a condition as possible. Personalised products cannot be returned.

Start your return via our returns portal

Go to the Dopper returns portal and register your return. Enter your order number and email address, select the products you want to return and follow the steps in the portal.

Pack your product well

Use the original packaging where possible. This helps prevent damage during transport. A damaged return may affect the amount you get back.

Send your package

Send your return within 14 days after letting us know you’d like to return your order.
Return shipping costs are charged to the customer. In the return portal, you’ll automatically see the available return options and the corresponding shipping costs. You can choose the carrier and option that works best for you.
If you choose to ship your package yourself, make sure to use track & trace. Dopper is not responsible for return shipments that get lost. We may also charge you for costs related to a return shipment without a valid shipping label or with insufficient postage. In both cases, this means you may not receive the full purchase amount back.

Refund

Once we have received your return, we will refund the purchase amount as soon as possible. This may take a few working days, depending on your payment method. We will use the same payment method you used for your order.

Please note

Returns are not the same as warranty. Is your product broken or not working as it should? Contact our Service Team (service@dopper.com). We will be happy to see whether we can repair your Dopper or replace a part. Our warranty applies for 5 years with normal use.

Other questions

For all other questions about returns, please see our FAQ.

Warranty on Dopper Products 

The love between you and your Dopper product is for life, but things can always happen. Naturally, you want to know your rights in such cases. All products you purchase from us are covered by the legal warranty. Legal warranty means that a product must do what you can reasonably expect it to do. We have a generous warranty policy: you have a 5-year warranty for normal use of your Dopper product.

By ‘normal use’, we mean:

• You use your Dopper bottle only for still water. You might drink wine, soda, or juice as if it were water, but do not use your Dopper bottle for these drinks to avoid permanent odors and stains. When in doubt, check this overview.
• You wash your Dopper bottle regularly by hand or in the dishwasher (no hotter than 65°C). After all, we all benefit from a little TLC.
• You thoroughly dry your Dopper bottle after use and always store it with the cup and cap off, in a place where it can air out. Bacteria love enclosed spaces, but you probably don’t love bacteria. You can find more cleaning and maintenance tips in our Help Center.
  
  Terms & Conditions
• You can invoke our warranty if you can prove your Dopper product is less than 5 years old. You can demonstrate this with your proof of purchase (tip: take a photo of your proof of purchase or save your order confirmation). Naturally, you will need to show us what’s broken. You can do this by sending us a photo or video.
• The warranty period applies only to the countries to which Dopper ships products through its webshop. These countries include Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Netherlands, Austria, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Czech Republic, and Sweden.
• What is covered by the warranty? Defects caused by design, assembly, or material errors. Dopper reserves the right to request the product for inspection in case of doubt.
• What is not covered by the warranty? Normal wear and tear resulting from product use (e.g., discoloration, scratches). Damage that does not affect the functionality of the product (e.g., dents) and damage caused by improper use.
• What does the warranty cover? Dopper, like you, is committed to sustainability. We are proud that all our parts can be replaced. So, if something goes wrong with your Dopper product, we will only replace the defective part free of charge during the warranty period. We will send the part to you, and the shipping costs will be on us. Please note that replacement parts or products do not extend your original warranty period.
• Our replacement parts are available for up to 5 years after the last product using that specific part was manufactured.
• Separate spare parts sold in our webshop are not covered by the warranty.
• If a part can no longer be replaced, we will provide an alternative that closely matches the original part.
• We reserve the right to change our warranty policy at any time.
• The warranty we offer does not affect your statutory warranty rights.

Issue? Contact our Service Team 

If you bought your Dopper product through an official Dopper retailer, you can also contact them if you experience an issue with the product. However, you can always contact our service department via the Help Center with any questions or concerns (even outside the warranty period). We can quickly repair your Dopper product with the right treatment.

Complaints? 

If you have a complaint about our products or service, you can contact us via service@dopper.com. You will receive a substantive response from us within 14 days of receiving your complaint.

Are you not satisfied with how your complaint has been handled? You can submit it to the Thuiswinkel Dispute Committee, Postbus 90600, 2509 LP, The Hague (www.sgc.nl).